At Foodkaban Technologies, we understand that plans can change. To provide a seamless experience for our users, we have implemented a cancellation policy for orders placed through our food delivery app.

Customers can cancel an order free of charge within the first 5 minutes of placing it. After this initial period, cancellations will be subject to a cancellation fee equivalent to 15% of the total order value. This fee is intended to cover processing and operational costs incurred during the order placement process.

In the event of unforeseen circumstances, such as restaurant unavailability or technical issues, Foodkaban reserves the right to cancel an order without imposing any cancellation fee. Users will be promptly notified of such cancellations and will receive a full refund.

Customers are encouraged to review their orders carefully before confirming to avoid unnecessary fees. Our customer support team is available 24/7 to assist with any concerns or inquiries related to cancellations.

Foodkaban Technologies strives to balance user flexibility with operational efficiency, ensuring a positive experience for all users of our food delivery app.